سياسة الإرجاع والاسترداد

1Overview

BotMaster is sold as a digital product. Your license key is shown instantly on the thank you page after payment, and your download link is sent by email. Because access is granted instantly, standard “return” policies for physical goods do not apply. This page explains when refunds are available and when they are not.

2Digital software — no refund after activation

Once your license has been activated on a device — meaning the software has been installed and your license key has been verified — the purchase is considered fulfilled and is not eligible for a refund under normal circumstances. Please review system requirements and plan details before purchasing.

• Activation binds your license to your device according to your plan’s activation limits
• Activated licenses cannot be “returned” because the digital product has already been delivered and used
• Duplicate charges or failed license delivery are handled separately — see below

3When we will issue a refund (software)

We stand behind our product. If you experience a genuine technical problem, you may be eligible for a full refund when all of the following apply:

• The software does not run or function on your system despite following our installation guidance
• An advertised feature does not work as described on the product page
• Our support team has made reasonable efforts to troubleshoot the issue but cannot provide a working solution
• Your refund request is submitted through our support portal with your order number and a clear description of the problem

4When refunds are not available (software)

The following situations are not covered by our refund policy:

• The license has already been activated, except where a genuine unresolved technical or feature issue applies as described above
• A WhatsApp number, business account, or messaging account has been restricted, suspended, or blocked — whether or not you believe this was caused by software usage
• Issues arising from misuse, spam, policy violations, poor contact quality, excessive sending volume, or failure to follow responsible outreach practices
• Problems caused by third-party platform changes, network issues, or environments that do not meet stated system requirements
• Chargebacks filed without contacting our support team first

5Professional services

Refunds for custom services and professional work follow a separate standard based on delivery progress:

• Work that has been completed, delivered, or substantially started is generally not refundable
• If we are unable to begin or complete the agreed scope of work, a full or partial refund may be issued
• If delivered work does not match the agreed scope and we cannot correct it through revisions within the agreed timeline, a refund may be considered at our discretion
• Service refund requests must include your order number, the agreed deliverables, and the specific issue

6How to request a refund

Open a support ticket from our contact page with your order number, registered email, and a clear explanation of the issue. Our team will review your case, attempt to resolve the problem where possible, and inform you whether a refund has been approved or denied.

7License replacement

If you need to move a license to a new device, contact support. We can deactivate the old installation and reissue access when permitted by your plan. License transfers are not the same as refunds.

8Payment disputes and failed transactions

If a payment fails but funds were deducted, or you were charged twice for the same order, contact us with proof of payment. Verified duplicate or failed transactions will be corrected or refunded through the original payment method where possible.